Stuck on Something?
Friendly guidance when you cannot figure out the next step and want someone to walk you through it.
Friendly technical assistance
Service / 04Tech support.
Without the stress.
Patient, practical help for the everyday technical tasks that slow your business down. No jargon, no pressure, just a clear way forward.
Packages↓A helping hand
Small problems.
Clear solutions.
Sometimes you just need someone to help with the one thing that has been bothering you. We make everyday technology feel manageable again.
Small Fixes
Minor website tweaks, platform settings and the technical tasks you would rather not tackle alone.
No Rush, No Stress
Relaxed, patient assistance for non-urgent jobs that can comfortably wait a day or two.
Plain English
Clear explanations without overwhelming technical jargon or needlessly complicated instructions.
Practical Solutions
Sensible answers that work for your business and get you moving without overcomplicating things.
When It Suits You
Flexible support designed to fit conveniently around your working day and existing commitments.
What we help with
Your friendly
tech person.
Everyday technical support for the small challenges that make a meaningful difference to your day-to-day work.
01Website Maintenance＋
- Content updates and changes
- Basic fixes
- Image resizing and optimisation
- Simple design tweaks
02Platform Support＋
- Online platform troubleshooting
- Social media platform help
- Email marketing assistance
- Online tool configuration
03General Tech Issues＋
- Software setup assistance
- Settings and configuration
- File organisation and management
- Basic troubleshooting
04Learning & Guidance＋
- How-to explanations
- Workflow optimisation
- Tool recommendations
- Process improvements
Important to know
Support for tasks
that can wait.
24–48 hour response. We respond during business days. This service is intentionally designed for work that is not time-critical.
Not emergency support. A website outage or urgent business-critical problem requires an emergency specialist, which we do not provide.
Perfect for the backlog. Ideal for things you have meant to figure out, small improvements, maintenance and learning something new.
Monthly support packages
Help at the level
you need it.
Casual, flexible support without a long-term commitment. Choose the time and response level that fits your business.
Occasional01
£99
per month
- 1.5 hours monthly
- Email support
- 48-hour response
RegularPopular
£179
per month
- 3 hours monthly
- Priority email support
- 24-hour business response
Comprehensive03
£299
per month
- 5 hours monthly
- Priority email support
- 24-hour business response
Additional support time is available at £75 per hour.
Common questions
Before you
ask for help.
How quickly will you respond?＋
This is non-urgent support, so we respond within 24–48 hours. Higher-tier packages receive a faster response during business hours.
What if my website is completely broken?＋
A genuine outage affecting your business requires emergency support from another provider. This service is for non-critical work that can wait.
Can I save unused hours?＋
Unused hours do not roll into the next month, but you can use them flexibly throughout the current monthly period.
What if I need more time?＋
Additional time is available at £75 per hour, or you can move to another package when you need more regular assistance.
Do you work outside business hours?＋
Support is provided from 10am to 5pm, Monday to Friday. Evening, weekend and emergency assistance is not included.
What can’t you help with?＋
We do not provide emergency response, server management, complex custom development or work requiring immediate attention.
Service expectations
Non-urgent only
No guaranteed same-day response or assistance with business-critical problems requiring immediate action.
Business hours
Response estimates apply Monday to Friday, 10am–5pm UK time, and vary with complexity and workload.
Shared responsibility
You remain responsible for backups, security updates and the appropriate maintenance of your systems.
Practical scope
Complex development, server administration and specialist issues may need referral to another provider.
Need creative work too?
Ready for a helping hand?